Frequently Asked Questions
We send packages via UPS, FedEx and International Postal Service.
Delivery through Polish Postal Service is 8 €, delivery via UPS/FedEx costs 15 € worldwide.
The estimated production time is 21 days after you place your order. When your product is made the delivery time depends on location and package carrier you choose. Typically the packages sent via Polish Post take up to 14 days and the packages sent via UPS/Fedex up to 5 days to be delivered.
We don’t practice COD for now.
If you do not have a current Urban Patrol garment on which to base your size, click on the 'Size Guide', which you can find on every product page in the online store. This converts body measurements to Urban Patrol clothing sizes.
Urban Patrol products are custom made and carefully printed especially for you. Because of this, your order is not returnable. However we will gladly replace any items that arrive defective or damaged within 21 working days from the purchase.
When your complaint is accepted just send it to our warehouse. The address is Lethe, logistics department, Czajkowskiego 15 Str. 43-300 Bielsko-Biała, Poland.
All shipping costs for returned items are covered by the customer.
You will get the refund after we receive the returned item. Please keep in mind that refunds are not being processed on weekends and national holidays, so be patient.
We ship from our warehouse in southern Poland.
We accept Master Card and Visa payments. You also may pay via PayPal, Payu and Sepa.
We do not keep your credit card data.
The easiest way is to follow us on Facebook and Instagram and sign up for our newsletter.